FAQS

Defined Massage Therapy can often accommodate bookings on the same day, however, more notice is preferred, especially when more than one therapist is required for your job. For jobs requiring three or more therapists, please allow several days to a week if possible.

This depends on the total amount of time each therapist is working, and how busy they are. Assuming the therapist is working non-stop (one person after another), most can go a few hours without a significant break away from the chair. After two hours or so, assuming there is at least another hour or more to go, a 10 or 15-minute break should be factored in. For shifts lasting more than around 4 hours, we may factor in a 30-60 minute unpaid break. If the therapist has downtime between clients, an extended break is generally not necessary

Absolutely. If you wish to use our chair massage services regularly, we may be able to discount your fees more than usual. Another option is an ongoing service agreement. Where there is a high volume, deeper discounts may be possible. Just call to speak with a specialist about your needs.

Usually, we require at least 1-2 hours before booking to accommodate an appointment. However, whenever possible we prefer as much advance notice as possible. The more time we have, the more prepared we can be to fully optimize your massage experience.

We perform the most common professional massage therapies as noted on our Massage Type page. The one thing we do not do is “sensual” massage or any kind of “massage” of a sexual nature. We are here to do everything possible to ensure that get the massage you want. Please let us know what you are looking for and we will do our best to find the right type of massage therapy to accommodate your specific needs.

We are licensed by the State of New York and possess personal liability insurance. If additional therapists are needed for group massage services, we ensure that all therapists are also licensed professionally. Our therapists undergo a rigorous screening process, which includes both an oral and practical interview in order for us to evaluate their character and skill level. We only contract therapists who fit the necessary qualifications for Defined Massage Therapy.

All you need to do is make sure you have space for the therapist to set up the massage table and be able to work around it (about 6’ to 7’ in length and 4’ in width). Your therapist will bring all the supplies needed, including massage oil and/or lotion (most therapists carry both but if you require one or the other please let us know in advance), sheets, and towels. If you would like to make a special request such as music or candles, please inform the appointment coordinator helping you.

Once your therapist has prepared the table for you, he or she will allow you the privacy to disrobe to your comfort level and position yourself on the table underneath a sheet or towel. Our therapists use professional draping techniques, so your privacy will be respected at all times.

We offer frequency packages that help lower the cost of massages when purchased in advance. This is a huge benefit for our clients so that they can save money. Contact us to learn more or visit our Pricing page.

All appointment cancellations must be done at least 24 hours in advance to deter from a cancellation fee of $50

If you are satisfied with your service, it is customary to offer a gratuity to your massage therapist. Tip as you would at a restaurant – 20% to 25%, or more for exceptional service.